Junior Logistics Executive (Shift Rotation) – 1 Yr Contract – Cyberjaya

Junior Logistics Executive [FRESH GRADUATES]
Oil & Gas Industry
Cyberjaya, Selangor
12 months contract
Working Days: 5 Days Work in a week
Working Hours: 3 Shift Rotation –

• Shift 1 (Morning) : 7am – 4pm
• Shift 2 (Afternoon) : 2pm – 11pm
• Shift 3 (Night) : 10pm – 7am

Salary: RM 3000

Shift Allowance : RM 500

Duties:

• Answering calls and represents a professional customer-focused image of Shell to the public and to resolve customer enquiries during the first contact with the customer (live resolution)
• To handle a range of first line customer enquiries via calls or emails within the agreed processes and ways of working and also being a primary contact point for the stakeholders.
• To take ownership for the end-to-end customer enquiry which may require engaging other partners across the supply chain
• Pro-actively keeping key customers informed throughout the contact management process on any amendments to the delivery.
• Manage all post-scheduling activities to the shift such as Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and communicate it with the relevant stake holders.
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.

Skills & Requirement:

• Obtained atleast Professional Diploma
• Proficiency in Microsoft Word and PowerPoint.
• Strong organizational and time management skills.
• Excellent English communication skills.
• Ability to work independently and as part of a team.
• Proactive and willing to learn new skills.
• Experience working with higher-level management is a plus.
• 1 year contract position based in Cyberjaya, Selangor.