Junior Logistics Executive [FRESH GRADUATES]
Oil & Gas Industry
Cyberjaya, Selangor
12 months contract
Working Days: 5 Days Work in a week
Working Hours: 3 Shift Rotation –
- Shift 1 (Morning) : 7am – 4pm
- Shift 2 (Afternoon) : 2pm – 11pm
- Shift 3 (Night) : 10pm – 7am
Salary: RM 3000
Shift Allowance : RM 500
Duties:
- Answering calls and represents a professional customer-focused image of Shell to the public and to resolve customer enquiries during the first contact with the customer (live resolution)
- To handle a range of first line customer enquiries via calls or emails within the agreed processes and ways of working and also being a primary contact point for the stakeholders.
- To take ownership for the end-to-end customer enquiry which may require engaging other partners across the supply chain
- Pro-actively keeping key customers informed throughout the contact management process on any amendments to the delivery.
- Manage all post-scheduling activities to the shift such as Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and communicate it with the relevant stake holders.
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.
Skills & Requirement:
- Obtained atleast Professional Diploma
- Proficiency in Microsoft Word and PowerPoint.
- Strong organizational and time management skills.
- Excellent English communication skills.
- Ability to work independently and as part of a team.
- Proactive and willing to learn new skills.
- Experience working with higher-level management is a plus.
- 1 year contract position based in Cyberjaya, Selangor.